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Wipro Limited
Technical Lead - L1
Join Wipro Limited as a Technical Lead - L1 in Chennai. Oversee process delivery, resolve escalations, and enhance ServiceNow skills. 5-8 years required.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 17, 2025
The Technical Lead - L1 role involves overseeing process delivery, resolving technical escalations, and developing technical capability within the Production Specialists. The role requires daily performance monitoring, technical support, and process guidance to improve performance parameters and resolve client queries. The Technical Lead will also develop understanding of process/product, document and analyze call logs, and ensure compliance with service agreements.
Requirements
- 5-8 years of experience in ServiceNow - Platform Core
- Mandatory skills: ServiceNow - Platform Core
Benefits
- Reasonable accommodation for persons with disabilities
- Equal opportunities to all and values diversity
Requirements Summary
5-8 years of experience in ServiceNow - Platform Core and Mandatory skills: ServiceNow - Platform Core
