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Wipro Limited
Technical Lead - L1
Join Wipro Limited as a Technical Lead - L1 in Bengaluru. Leverage ServiceNow skills to oversee production, resolve escalations, and enhance team capabilities.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 13, 2025
The Technical Lead - L1 will support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations, and develop technical capability within the Production Specialists. The role will oversee and support process, review performance dashboards, and resolve client queries as per SLA's. The Technical Lead will also develop understanding of process/product for team members, document and analyze call logs, and identify red flags to escalate serious client issues.
Requirements
- 5-8 years of experience
- ServiceNow - Platform Core
- Strong problem-solving and analytical skills
- Ability to communicate effectively with clients and team members
- Strong technical knowledge and troubleshooting skills
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Requirements Summary
5-8 years of experience, ServiceNow - Platform Core, Strong problem-solving and analytical skills
