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Wipro Limited
Technical Lead - L1
Join Wipro Limited as a Technical Lead - L1 in Hyderabad. Leverage your 5-8 years of ServiceNow expertise to enhance team performance and resolve escalations.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 13, 2025
The Technical Lead - L1 will support process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the team. The role involves overseeing process delivery, reviewing performance dashboards, and resolving client queries as per SLA's. The Technical Lead will also develop understanding of process/product for team members, document and analyze call logs, and identify red flags to escalate serious client issues.
Requirements
- 5-8 years of experience
- ServiceNow - Platform Core
Requirements Summary
5-8 years of experience in ServiceNow - Platform Core
