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Wipro Limited
Technical Lead - L1
Join Wipro Limited as a Technical Lead - L1 in Hyderabad. Leverage ServiceNow skills to enhance team performance, resolve escalations, and ensure client satisfaction.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 27, 2025
The Technical Lead - L1 will support process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists. The role involves reviewing daily transactions, resolving client queries, and developing understanding of process/product for team members. The Technical Lead will also handle technical escalations, provide product support and resolution to clients, and build people capability to ensure operational excellence and maintain superior customer service levels.
Requirements
- ServiceNow Creator
- 5-8 years of experience
Benefits
- Mentorship and training opportunities
- Career growth and development
Requirements Summary
5-8 years of experience, ServiceNow Creator
