.svg)
Wipro Limited
Technical Lead - L1
Join Wipro Limited as a Technical Lead - L1 in Hyderabad. Leverage ServiceNow Customer Service Management skills to mentor teams and ensure operational excellence.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
May 13, 2025
The Technical Lead - L1 role supports process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists.
Requirements
- 5-8 years of experience
- Mandatory Skills: Servicenow -Customer Service Management
- Ability to mentor and guide Production Specialists
Benefits
- Opportunity to work with a leading technology services and consulting company
- Chance to build people capability to ensure operational excellence and maintain superior customer service levels
- Reasonable accommodation will be provided to all applicants including persons with disabilities
Requirements Summary
5-8 years of experience in Servicenow -Customer Service Management, ability to mentor and guide Production Specialists
