Technical Lead - ServiceNow

This role is for a Technical Lead on ServiceNow, focusing on integrating ServiceNow with other systems and managing the technical product lifecycle. The lead will define solutions, create customisations, manage lifecycle, and act as a product owner, collaborating with business and technology teams. The role requires deep technical knowledge and a proactive approach to problem-solving.

Requirements

• BSc Degree in IT (or equivalent)
• 10+ years experience in similar role
• Certified Servicenow Administrator and Certified Application Developer preferred
• Thorough Servicenow Customization & Configuration experience
• Integrating Servicenow with other Applications
• Experience using Jira and Servicenow
• Knowledge of Workflows, Flow designer, email notifications, Catalog items, Record producers and Ui Policies
• Experience on JavaScript for integrations, email configuration, workflows and Clientscripts
• Strong experience in customising & configuring Servicenow solutions
• Knowledge of CSM implementation best practices
• Experience in agile development practices & methodologies
• Excellent written and verbal communication skills
• Highly detail oriented with excellent interpersonal and communication skills
• Self motivated with ability to establish priorities and work independently
• Someone who can inspire, taking complex, technical subjects and make them easy to understand

Benefits

• Regular feedback, training, and development opportunities
• Empowerment to build a career around aspirations
• Supportive work environment