Technical Lead- SAM and HAM

Experienced IT Asset Management (ITAM) professional with expertise in Flexera One and ServiceNow, driving end-to-end software and hardware asset lifecycle, license compliance, and vendor management.

Requirements

• Lead administration and configuration of Flexera One, SAM/HAM Pro modules to ensure end-to-end visibility, compliance, and lifecycle management of software and hardware assets.
• Manage visibility of IT Inventory through Beacon server infrastructure and Flexera agents across multiple platforms like: Windows, Unix, AIX, Solaris, and macOS platforms to ensure accurate inventory collection and health monitoring.
• Drive software license reconciliation, entitlement tracking, and optimization using Flexera and ServiceNow platforms.
• Ensure data integrity across ITAM systems through audit log reviews, domain normalization, and integration of HR roster data.
• Act as SME for software licensing models including EULA, GNU, Freeware, Shareware, CAL, and subscription-based licensing.
• Manage configuration items and ensure accurate reporting through automated interfaces and data quality audits.
• Support internal and external audits with structured documentation, compliance evidence, and risk mitigation strategies.
• Oversee change, incident, and problem management processes related to ITAM systems, ensuring timely resolution and root cause analysis.
• Partner with Enterprise Procurement and Finance to manage vendor contracts, renewals, and onboarding of new software providers.
• Contribute around product, configuration, financial, and vendor management initiatives to align ITAM operations with enterprise governance goals.
• Develop and maintain dashboards, KPIs, and analytics in ServiceNow to monitor inventory health, compliance metrics, and usage trends.
• Create and maintain SOPs, troubleshooting guides, and process documentation to mature ITAM governance and operational excellence.
• Provide enriched reporting and strategic insights to business leaders for decision-making and technology chargeback planning.
• Conduct onboarding, training, and knowledge transfer sessions for new hires and backfills to ensure continuity and capability uplift.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance