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Advanced
Technical Lead
Join Advanced as a Technical Lead in York, driving ServiceNow operations, managing CMDB, and enhancing incident workflows. Strong ITIL, Azure, and networking skills required. Benefits include wellbeing programs and performance bonuses.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Configuration Management Database
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
October 6, 2025
OneAdvanced is seeking a Technical Lead to drive technical operations and provide enterprise-grade technical support to its growing customer base. The role involves maintaining ServiceNow CMDB data, advising on configuration item groups, managing incident workflows, and ensuring customer context is understood. The Technical Operations team is integrated with ServiceNow and leverages AI, promoting speed, consistency, and technical excellence.
Requirements
- Exceptional communication skills
- Strong expertise in Microsoft Active Directory and Azure environments
- Experience with VMware vSphere and ESX
- Solid understanding of networking principles and security best practices
- Advanced analytical skills
- Working knowledge of ITIL processes
Benefits
- Wellbeing focused
- Annual Leave
- Employee Assistance Programme
- Personal Growth
- Development Programmes
- Performance Bonus
- Financial wellbeing
- Pension Scheme
- Income protection insurance
- Recognition
- Performance & Talent
- Making a Difference
- MatchIt!
- Volunteering Time
- Pennies from Heaven
Requirements Summary
Exceptional communication skills, strong expertise in Active Directory & Azure, & Solid understanding of Networking/ITIL processes are key. AI integration is a plus
