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Birlasoft Limited
Technical Lead-Cloud & Infra Engg
Join Birlasoft Limited as a Technical Lead-Cloud & Infra Engg in Pune. Leverage ServiceNow for ITIL processes, requiring 8-12 years of experience and ITIL certification.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Customer Service Management
Human Resources Service Delivery
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 24, 2025
The Technical Lead-Cloud & Infra Engg will standardize and optimize ITIL Service Management processes for a large customer environment, leveraging ServiceNow technology. The role requires 8-12 years of experience in consulting and delivery of Change and Release Management Process, and experience in implementing end-to-end CSM/ITSM/HRSD functions.
Requirements
- 8-12 years of experience in consulting and delivery of Change and Release Management Process
- Experience in implementing end-to-end CSM/ITSM/HRSD functions
- ITIL Intermediate or Expert certification
- Project Management training
- Strong customer service orientation
- Ability to analyze problems and design creative solutions
Benefits
- Strong customer service orientation
- Passion for analyzing problems and designing creative solutions
- Comfortable with MS Office applications including Visio
Requirements Summary
8-12 years of experience, ITIL certification, and strong customer service orientation
