Technical Operations Center Service Desk Agent - Weekend

The Technical Operations Center Service Desk Agent - Weekend will be responsible for Tier 1 services across 20+ systems and applications, ensuring standardized incident response and request fulfillment against customer defined SLAs. They will work closely with other operations and engineering teams to quickly identify issues impacting the enterprise, triage, resolve incidents, document for root cause analysis, and complete pre-defined requests.

Requirements

• Ability to obtain DHS Entry on Duty (EOD)
• BA + 3 years’ applicable experience, or 9 years’ experience without degree
• Excellent troubleshooting and problem-solving skills on Windows Operating Systems (Windows 11 and Server), Microsoft Office 365, Active Directory, network issues
• Experience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycle
• Ability to learn new technologies quickly (applications, tools, servers, switches, virtual hosts, etc.)
• Strong experience with Active Directory management & administration

Benefits

• Comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
• Flexible time off benefit
• Robust learning resources