DecisionPoint

Technical Program Manager

Join DecisionPoint as a Technical Program Manager in Elizabeth City, NC. Lead IT operations using ServiceNow, manage cybersecurity projects, and drive process improvements.

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Consulting
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Mid-Level
ServiceNow Role Type:
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Technical Project Manager
ServiceNow Modules:
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Change Management
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Governance, Risk, and Compliance
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IT Service Management
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 6, 2023

DecisionPoint Corporation is seeking a Technical Program Manager to lead IT operations, cybersecurity, and engineering projects supporting the United States Coast Guard (USCG) Aviation Logistics Center (ALC) Information Systems Division (ISD).

Requirements

  • Five (5) years of experience providing technical direction and project management.
  • Three (3) years of supervisory experience in addition to the five years listed above.
  • Five (5) years of experience with change management and process improvements.
  • Bachelor’s or Associate degree in Computer Science, Math, Information Technology, Engineering, Business Management, or related field.
  • Eligibility for a favorable Tier 1 background investigation for unclassified systems.
  • Strong leadership, communication, and stakeholder engagement skills.
  • Experience managing IT service delivery, cybersecurity, and IT governance aligned with DoD, DHS, or USCG standards.
  • Expertise in IT service management tools (e.g., ServiceNow, Remedy, or equivalent).
  • Desired: Experience supporting USCG IT programs in aviation logistics, maintenance, or operational technology.
  • Knowledge of Coast Guard Commandant Instructions, DHS cybersecurity policies, and DoD RMF processes.
  • Understanding of DevSecOps, Agile methodologies, and cloud security frameworks.
  • Preferred Certifications: Project Management Professional (PMP) or Agile Certification.
  • CompTIA Security+ or equivalent cybersecurity certification.
  • ITIL Foundation Certification (for IT service management best practices).

Requirements Summary

Five years of experience providing technical direction and project management, strong leadership and communication skills