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Harris Computer
Technical Service Analyst
Join Harris Computer as a Technical Service Analyst, providing end-user support and leveraging ServiceNow for ITSM. Requires Windows OS expertise and networking skills.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 25, 2025
Technical Service Analyst will provide technical support to end users, perform PC and server maintenance, and assist in preparing and maintaining procedures and documentation.
Requirements
- Hardware/Software experience with PC's, laptops, and printers in a Microsoft Windows environment
- Strong knowledge of Windows Operating Systems (e.g. Window 10); Mac OS and Windows Server a plus
- Knowledge of MS Office suite including Word, Excel, and Outlook (O365)
- Basic networking experience with Windows file sharing, NTFS, TCP/IP, and DNS
- ServiceNow
- ITSM - ITIL
- Active Directory
- Microsoft Exchange / O365
- Microsoft Teams
Requirements Summary
Technical Service Analyst must have hardware/software experience in Microsoft Windows environment, strong knowledge of Windows Operating Systems, and knowledge of MS Office suite
