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Performance Team
Technical Service Lead
Join APM Terminals as a Technical Service Lead in Barcelona. Leverage ServiceNow skills, manage ITSM processes, and drive improvements. 3+ years in ITIL/Agile required.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 22, 2025
APM Terminals is seeking a Technical Service Lead to join their team in Barcelona. The successful candidate will be responsible for creating valuable relations with current and new customers, working with professional teams, and driving continuous improvements. The role requires full-time presence at the workplace and is 100% onsite.
Requirements
- Experience with Agile and/or ITIL principles and methods/framework
- Driving Dailies, Weeklies
- Develop reporting and defining KPIs
- PowerBI
- Demonstrable technical background
- Network and on-premises infrastructure
- VMWare, CISCO
- Experience in Project Management
- Desirable End-User support background or experience
- Working experience managing Service Requests, Change and Problems
- ServiceNow preferable
- Ability to present and expose ideas and solutions
- English proficiency verbal and written
Benefits
- Learning & Career Opportunities
- Complex problem-solving situations
- Decision making and prioritization
- Data Center infrastructure
- Work with regional (AFR & EUR) and global teams across the globe
Requirements Summary
3+ years of experience in IT Service Management with Agile and/or ITIL principles and methods/framework, experience in Project Management, and demonstrable technical background
