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Telefonica Tech
Technical Services Analyst
Join Telefonica Tech as a Technical Services Analyst in Belfast. Provide IT support via ServiceNow, resolving incidents and requests. Customer service skills required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
Telefónica Tech UK&I is seeking a Technical Services Analyst to be the first point of contact for customers, providing IT support. This role focuses on resolving incidents and requests through ServiceNow and ensuring the efficient support of Enterprise Health Services contracts. The role requires independent work and excellent communication skills. A rotational shift basis and on-site availability are key.
Requirements
- Provide excellent customer service.
- Evaluate customer needs and administer incidents/requests within ServiceNow.
- Create, update, and close incidents/requests.
Requirements Summary
Customer service skills, experience in Microsoft Office, and a willingness to learn are essential. No formal IT experience required - training provided
Apply now
Belfast
|
Northern Ireland
United Kingdom
Entry Level
In-Person
Full Time
