Technical Specialist Advisory, ServiceNow

Scotiabank's Global Technology Enterprise Platforms (GTEP) team monitors the health of IT hardware, software, and network resources. The role focuses on ensuring the effective utilization of ServiceNow modules to streamline IT service operations, enhance user experience, and optimize workflow efficiency. This involves configuration, customization, and administration of the ServiceNow platform, and automation is key.

Requirements

• You are an Automation Engineer with a strong sense of initiative and ownership.
• You excel at designing & implementing automated workflows and business rules.
• You possess a strong interest in exploring new tools, integrations, and use cases.
• You are adept at managing & maintaining the overall health and performance of the ServiceNow platform.
• You are eager to provide support for assigned application modules, evaluate problems of moderate to high complexity, and identify actions to be taken.
• You are prepared to provide training to end-users on ServiceNow functionalities and offer ongoing support.
• You thrive on developing & maintaining reports and dashboards to provide insights into IT service performance.
• You expect to maintain comprehensive documentation of configurations, customizations, and processes.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses
• Competitive Rewards program
• Community Engagement