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Birlasoft Limited
Technical Specialist-Cloud & Infra Engg
Join Birlasoft Limited in Bengaluru as a Technical Specialist-Cloud & Infra Engg. Leverage ServiceNow for incident management and ITSM. 2-6 years required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 23, 2025
The Technical Specialist-Cloud & Infra Engg will be responsible for managing the incident management process, facilitating high-severity incidents, and leading crisis and conflict management. The role requires strong communication skills, knowledge of industry best practices, and experience with ITSM tools such as ServiceNow and Remedy.
Requirements
- 2-6 years of experience in service management & ITSM-related role
- Strong communication skills
- Knowledge of industry best practices, such as ITIL
- Experience with ITSM tools like ServiceNow, Remedy
- Ability to work effectively in a team environment
Requirements Summary
2-6 years of service management experience, strong communication skills, knowledge of industry best practices and ITSM tools
