Technical Support Agent

This part-time Technical Support Agent role will be responsible for managing issues across various hardware and software systems. The role involves resolving problems, escalating urgent issues, and monitoring vendor performance. It also requires interaction with network analysts, application specialists, and telecommunication specialists.

Requirements

• Excellent communication and customer service skills
• Excellent troubleshooting and diagnostic skills
• Working knowledge of PCs and Windows operating systems
• Working knowledge of Active Directory, and DOS command line functionality
• Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and application programming
• Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV)
• Experience with remote access software (VPN, Microsoft Terminal Services)
• Knowledge of AS400 technical support
• Knowledge of Citrix Network Topology
• Knowledge of ServiceNow Call Tracking database
• Valid driver’s license

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs