.svg)
Staples Canada
Technical Support Agent-Bilingual (EN/FR)
Join Staples Canada as a Bilingual Technical Support Agent in Richmond Hill, ON. Leverage ServiceNow skills to resolve client issues and enhance user support. Benefits include health coverage and performance bonuses.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 21, 2025
The Technical Support Agent-Bilingual (EN/FR) is responsible for managing the resolution of problems in a timely manner, providing first level system support to retail stores and home office users, and troubleshooting and resolving client issues on a proactive and reactive basis.
Requirements
- Excellent communication and customer service skills
- Excellent troubleshooting and diagnostic skills
- Bilingual in French
- Working knowledge of PCs and Windows operating systems
- Working knowledge of Active Directory, and DOS command line functionality
- Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications
- Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV)
- Experienced with remote access software (VPN, Microsoft Terminal Services)
- Experience with ServiceNow Call Tracking database
- Ability to adapt to rapid changes in procedures and processes in a dynamic environment
- Knowledge of AS400 technical support
- Knowledge of Citrix Network Topology
- Ability to work with Excel
Benefits
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
Requirements Summary
Bilingual in French, excellent communication and customer service skills, working knowledge of PCs and Windows operating systems
