Technical Support Agent-Bilingual (EN/FR)

The Support Specialist is responsible for resolving customer issues, including troubleshooting, escalating problems, and following up with users. The role involves monitoring vendor performance, handling high-priority issues, and contributing to team efficiency. This position is a Full-Time position with some weekend, evening, and day shift availability.

Requirements

• Excellent communication and customer service skills
• Excellent troubleshooting and diagnostic skills
• Bilingual in French and English
• Working knowledge of PCs and Windows operating systems
• Working knowledge of Active Directory and DOS command line functionality
• Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS)
• Proficient with support tools (PC Anywhere, Citrix)
• Experience with remote access software (VPN, Microsoft Terminal Services)
• Experience with ServiceNow Call Tracking database
• Valid driver’s license
• Some experience with AS400
• Knowledge of Citrix Network Topology
• Knowledge of Citrix Network Topology

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs