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Staples Inc.
Technical Support Agent-Bilingual (EN/FR)
Join Staples Inc. as a Bilingual Technical Support Agent in Richmond Hill, ON. Utilize ServiceNow for troubleshooting POS systems and networks. Benefits include health coverage and discounts.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 21, 2025
Provide technical support to retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware. Troubleshoot and resolve client issues on a proactive and reactive basis.
Requirements
- Excellent communication and customer service skills
- Excellent troubleshooting and diagnostic skills
- Bilingual in French
- Working knowledge of PCs and Windows operating systems
- Working knowledge of Active Directory, and DOS command line functionality
- Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications
- Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications (Office 365, Adobe, SAV)
- Experienced with remote access software (VPN, Microsoft Terminal Services)
- Experience with ServiceNow Call Tracking database
- Valid driver’s license
Benefits
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
Requirements Summary
Excellent communication, troubleshooting and diagnostic skills, working knowledge of PCs and Windows operating systems
