Technical Support Agent (Contract to Hire)

Zipline is seeking a proactive Technical Support Agent to provide timely and accurate support to customers and partners, troubleshooting hardware, software, and account-related issues. The role involves responding to inquiries via phone, email, and chat, resolving complex issues, and collaborating with cross-functional teams. This full-time on-site position in Richardson, Texas, requires a customer-first mindset and a strong understanding of Zipline's technology.

Requirements

• 2+ years of experience in a technical support, help desk, or similar role
• Strong diagnostic and troubleshooting abilities
• Excellent verbal and written communication skills
• Experience with CRM and ticketing platforms
• Comfort working with technical documentation, APIs, or internal dashboards