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Remote Recruitment
Technical Support Analyst II - Production Support (Relocation to Spain)
Technical Support Analyst II for SCIB banking platform in Malaga, Spain. Manage incidents via ServiceNow, provide L0/L1 support, monitor systems. Requires IT support experience & ServiceNow knowledge. Relocation + development opportunities.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 1, 2025
The company is seeking a motivated Technical Support Analyst II to join the SCIB (Santander Corporate & Investment Banking) platform support structure in Malaga, Spain. This role involves managing global incidents, collaborating with cross-functional teams, and providing critical support for banking technology operations. It offers relocation opportunities in a fast-paced international environment with ongoing learning and development.
Requirements
- Provide Level 0 and Level 1 technical support for the global SCIB platform.
- Manage and escalate incidents via ServiceNow.
- Monitor system alerts and metrics.
- Drive continuous improvement plans.
- Collaborate with second-level technical teams and third-party suppliers.
- Serve as a communication bridge with the business users.
Benefits
- International exposure
- Learning and development opportunities
- On-call rotations
Requirements Summary
Bachelor's degree in a related field. 1-3 years of IT support experience. Knowledge of ServiceNow is essential
