Technical Support Coordinator

We are seeking a proactive and customer-focused Technical Support Coordinator to join our IT team. This role is responsible for managing and resolving Tier 1 support tickets while ensuring a seamless and efficient user experience. The ideal candidate will have excellent communication skills, a passion for technology, and the ability to diagnose and resolve basic technical issues promptly.

Requirements

• Proven experience in a customer support or helpdesk role, preferably in a Tier 1 capacity.
• Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, or Jira).
• Basic understanding of IT systems, including Windows/Mac operating systems, MS Office Suite, and network troubleshooting.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Team-oriented with a focus on collaboration and user satisfaction.