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Coupa Software, Inc.
Technical Support Engineer - 10564
Join Coupa Software as a Technical Support Engineer. Leverage ServiceNow skills to enhance customer support. 3+ years experience required. Competitive benefits!
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Asset Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 6, 2025
Coupa is a company that empowers businesses with a community-generated AI and industry-leading total spend management platform. As a Technical Support Engineer, you will play a critical role in delivering a world-class support experience to enterprise customers.
Requirements
- 3+ years of experience in enterprise-level technical support
- Strong customer service mindset
- Strong knowledge of Linux/Unix-based systems, basic networking concepts, and application architecture
- Ability to analyze and troubleshoot using tools such as SQL, XML/HTML, and REST APIs
- Familiarity with procurement or financial processes
- Excellent documentation skills and experience using ticketing systems like Zendesk, ServiceNow, or Salesforce Service Cloud
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development
Requirements Summary
3+ years of technical support experience, strong customer service skills, and knowledge of Linux/Unix systems
