Technical Support Engineer - 10564

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. As a Technical Support Engineer, you will play a critical role in delivering a world-class support experience to enterprise customers leveraging Coupa’s industry-leading procurement and spend management platform.

Requirements

• 3+ years of experience in enterprise-level technical support, ideally in a SaaS or procurement software environment
• Strong customer service mindset with the ability to communicate clearly and empathetically
• Strong knowledge of Linux/Unix-based systems, basic networking concepts, and application architecture (e.g., web servers, middleware, databases)
• Ability to analyze and troubleshoot using tools such as: SQL (for reading data/logs), XML/HTML (for integrations and config files), REST APIs (for basic data validation or testing integrations)
• Excellent documentation skills and experience using ticketing systems like Zendesk, ServiceNow, or Salesforce Service Cloud
• Comfortable working in a 24x5 support model, with occasional on-call rotations for weekends or holidays