Technical Support Engineer - 10564

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. The Technical Support Engineer plays a critical role in delivering a world-class support experience to enterprise customers leveraging Coupa’s industry-leading procurement and spend management platform.

Requirements

• 3+ years of experience in enterprise-level technical support, ideally in a SaaS or procurement software environment.
• Strong customer service mindset with the ability to communicate clearly and empathetically.
• Strong knowledge of Linux/Unix-based systems, basic networking concepts, and application architecture (e.g., web servers, middleware, databases).
• Ability to analyze and troubleshoot using tools such as: SQL (for reading data/logs), XML/HTML (for integrations and config files), REST APIs (for basic data validation or testing integrations).
• Familiarity with procurement or financial processes (e.g., PO lifecycle, invoicing, 3-way match) is a plus.
• Excellent documentation skills and experience using ticketing systems like Zendesk, ServiceNow, or Salesforce Service Cloud.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance