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ServiceNow
Technical Support Engineer - 12-month contract
Technical Support Engineer at ServiceNow Sydney. Resolve customer cases using ServiceNow platform expertise, diagnostic tools, and troubleshooting skills. 0-2+ years support experience required.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 27, 2025
We're seeking a Technical Support Engineer to resolve technical cases created by customers. The successful candidate will provide amazing customer support experiences, understand the ServiceNow platform, and employ various diagnostic tools to isolate the potential cause of the issue.
Requirements
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Requirements Summary
0-2+ years of customer-facing technical support experience, ability to troubleshoot complex technical issues, and experience with Java/JavaScript code
