Technical Support Engineer - Americas, Reuters

Technical Support Engineer - Americas, Reuters is a role that requires a comprehensive understanding of media workflows, content distribution systems, cloud-based infrastructure, and emerging industry technologies. The position involves serving as a trusted advisor to customers, guiding them through pre-sales technical consultations to implementation while offering expert support for complex technical issues.

Requirements

• Bachelor’s degree in computer science, engineering, media technology, or a related field
• Industry certifications are a plus
• Over 5 years of experience in a relevant role
• Experience in a sales environment, preferably in technical sales, is a plus
• Expertise in fundamental technology and network concepts, as well as IT security best practices
• Strong background in media technology solutions, including video streaming, encoding, digital asset management, and broadcast workflows
• Experience working with cloud platforms (AWS, Azure, Google Cloud) and content delivery networks (CDNs)
• Familiarity with video standards, compression technologies, DRM, and OTT platforms
• Ability to work with global virtual teams to deliver projects and resolutions
• Familiarity with Service Management processes such as incident, major incident, problem, and change management
• Six Sigma or ITIL certifications are a plus
• Languages spoken: English (required); additional languages are a bonus (optional)
• Proficiency in O365, AzureDevOps (ADO), Salesforce and/or ServiceNow

Benefits

• Flexible hybrid work schedules accommodate in-office and remote work, as well as travel to customers to resolve incidents and participate in technical sales functions
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives