Technical Support Engineer - Autodesk (CAD/Revit)

Autodesk is seeking a Technical Support Specialist to provide world-class support for Autodesk design and construction software products. The role involves troubleshooting technical issues, guiding customers on product usage, and ensuring successful adoption of Autodesk’s industry-leading solutions.

Requirements

• Respond to customer support requests via multiple channels (calls, chats, cases, or emails) following documented processes.
• Troubleshoot and resolve customer-reported product issues efficiently, escalating when required.
• Manage and prioritize an active backlog of cases while maintaining service level agreements (SLAs).
• Participate in beta programs, testing, and feedback sessions with product development teams.
• Collaborate with internal teams (Client Services, Renewals Hub, Sales, and Product teams) to ensure timely and effective issue resolution.
• Research and document solutions using internal knowledge bases; contribute to Knowledge-Centered Support (KCS) content.
• Monitor team and individual performance metrics, ensuring adherence to Autodesk standards.
• Identify opportunities for process improvement and contribute to organizational initiatives and projects.
• Communicate updates proactively to customers and stakeholders throughout case resolution.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance