Technical Support Engineer - Integrations & Automations (24/7 Shifts and weekend rotations)

We are seeking a Technical Support Engineer - Integrations & Automations to support and troubleshoot integrations and automation within the ServiceNow platform. The successful candidate will have 3+ years of technical expertise and experience in customer-facing technical support roles.

Requirements

• Solid understanding of ITSM, ITIL, and CMDB frameworks.
• Skilled in web services development and consumption (SOAP, REST).
• Proficient with relational databases such as MySQL and Oracle.
• Experienced with data extraction technologies including JDBC and ODBC.
• Developed bi-directional, automated integrations between multiple systems.
• Extensive hands-on experience developing real-world applications using JavaScript.
• Ability to read and understand Java and JavaScript code.
• Strong knowledge of networking concepts and operating systems (Windows/Linux).
• Proven track record in troubleshooting complex technical issues effectively.
• Experience in customer-facing technical support roles.
• Excellent written and verbal communication skills, capable of clearly articulating complex technical solutions.
• Skilled at understanding and explaining intricate technical processes to diverse audiences.
• Strong commitment to quality and customer service.
• Effective team player with the ability to work independently.
• Maintains professionalism when handling challenging user issues.
• Excellent time management skills and flexibility to work day, evening, night shifts, and weekends as needed.

Benefits

• At ServiceNow, we strive to create an accessible and inclusive experience for all candidates and employees.