Technical Support Engineer

We are seeking a Technical Support Engineer to provide technical support to customers, troubleshoot complex issues, and provide input on business process improvements. The ideal candidate will have experience in customer-facing technical support, problem-solving skills, and knowledge of AI-powered tools. The role is based in Santa Clara, California, and offers a competitive salary, equity, and benefits.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 0-2+ years customer facing technical support experience
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code
• Personal commitment to quality and customer service

Benefits

• Base pay of $87,700 - $136,000
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs