Technical Support Engineer (Afternoon/Evening Shift) - Prague, Czechia

As a Technical Support Engineer, you will be the face of Outreach and the voice of the customer, helping customers achieve their goals and resolving issues in a fast-paced environment. The role involves working independently and as a team, managing inbound support emails, chats, and phone calls, and providing high-quality support to customers. You will also collaborate with teams across different departments and use various software tools and systems daily.

Requirements

• Bachelor’s degree or 1-3+ years of technical support experience, preferably at a SaaS company
• Excellent written and verbal communication skills in English
• Experience with the technologies we use, including some, but not limited to: Outreach, Gmail, Zendesk, Slack, Salesforce, Microsoft Office, Twilio, MS Dynamics, BMC Remedy, ServiceNow, Freshworks, RingCentral, 8X8
• Ability to work independently and make decisions. Demonstrated ability to manage priorities in a fast-paced environment
• Demonstrated commitment and a passion for resolving customer issues and approach those with a strong sense of empathy for customers

Benefits

• Amazing working space with a running track on its roof
• Flexible time off, 5 weeks of vacation, and 5 annual sick days
• 4% employer supplemental pension monthly contribution
• Private medical care for employee and spouse with Program Health Plus
• Life insurance at 2x annual salary
• 5.000 CZK monthly allowance for meal vouchers, flexipasses and other personal expenses
• 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave
• Opportunity to be part of company success via the RSU program
• Diversity and inclusion programs that promote employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• Fun company and team outings because we play just as hard as we work