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ServiceNow
Technical Support Engineer
Join ServiceNow as a Technical Support Engineer in Tokyo. Leverage your 5+ years of tech support experience and Java skills to resolve platform issues.
The Mothership
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 22, 2025
ServiceNow is seeking a Technical Support Engineer to resolve customer issues related to their platform, including troubleshooting software and platform behaviors. The role involves providing excellent customer support, utilizing diagnostic tools, and potentially coordinating assistance from other teams. The company has grown significantly and is now a leading AI-enhanced cloud platform used by over 8,100 customers.
Requirements
- 5+ years customer-facing technical support experience
- Troubleshooting difficult technical issues
- Basic understanding of Java/JavaScript
- Full professional fluency in Japanese and English
Requirements Summary
5+ years in tech support, fluency in Japanese & English. Java/JavaScript skills are required for troubleshooting. Ability to troubleshoot & think critically about AI integration
