Technical Support Engineer I

Seismic is a leader in sales enablement technology, delivering integrated solutions that connect marketing, sales, and buyers to drive meaningful engagement. The Support Engineer I is a key member of the Customer Support team, directly assisting users of our software, which is utilized by some of the world’s largest brands and agencies.

Requirements

• 1-3 years of relevant work experience
• Positive, motivated, and proactive attitude
• Strong academic record, demonstrated success in achieving goals, and a Bachelor’s degree preferred

Benefits

• Comprehensive understanding and technical knowledge across the different Seismic SaaS offerings
• Ability to troubleshoot common customer issues using tools such as HAR files, New Relic logging, and browser session information
• Experience with ServiceNow, Jira, Salesforce, or similar customer service systems is a plus