Technical Support Engineer (Remote | Mexico Only)

We're looking for a technically skilled and service-oriented Application Support Analyst to join our Technical Support team in Mérida. The role involves troubleshooting and resolving technical issues with Varicent’s SaaS and on-premises solutions, analyzing logs, and collaborating with internal teams to drive resolutions. The ideal candidate will have strong technical expertise, advanced English skills, and experience working with CRM/ticketing systems.

Requirements

• Minimum 2 years of experience in technical or application support
• Strong understanding of relational databases, SQL scripting, and basic administration
• Familiarity with client-server architecture and web-based application environments
• Experience working with CRM/ticketing systems (e.g., Salesforce, Zendesk, ServiceNow)
• Experience supporting U.S.-based clients is a strong plus
• Advanced English skills (spoken, written, and reading) are required

Benefits

• Market Leading Compensation Package
• Wellness Programs to Support Health and Wellbeing
• Working with the latest tools and technologies in a fast-paced environment
• Remote Work Flexibility
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements
• Global Connected Culture: Hubs in Romania, UK, US, Canada
• Dynamic Work Culture: Thrive in our innovative and multicultural environment
• Grow with Us: Continuous development opportunities