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Sutherland
Technical Support Representative L1
Join Sutherland as a Technical Support Representative L1 in Bogotá. Leverage ServiceNow skills to resolve IoT and web app issues. Benefits include a great work environment.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 2, 2025
We are seeking a highly motivated Technical Support Engineer to join our dynamic team, responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications.
Requirements
- Advanced English level (B2 or higher)
- Full time availability
- Availability to work Onsite in Bogotá – Torre Krystal
- Bachelor’s degree or studies in Technology or equivalent experience in technical support
- Basic Understanding of supporting and using Windows and Linux operating systems
- Understanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCs
- Basic Knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow
Benefits
- Join a Great Place to Work company working for the world's biggest technology companies
Requirements Summary
Technical support experience, Bachelor’s degree in Technology, English language skills
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