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Brookfield Asset Management
Technical Support Specialist
Technical Support Specialist at Brookfield Asset Management, London. Provide deskside/remote support using ServiceNow ticketing. Requires 3-6 years IT experience, degree, Windows/Mac expertise, strong customer service skills.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 28, 2025
The Deskside Support Specialist serves as the face of Technology Services, providing first-line deskside and remote support to Brookfield end users. This role is key to ensuring a high-quality user experience and seamless support across the organization.
Requirements
- 3-6 years of relevant IT support experience
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent combination of education, certifications, and experience
- Experience in the financial services industry is preferred; front-office support is a plus
- Proven ability to install, configure, and support both Windows and Mac environments
- Strong customer service and relationship management skills
- Experience working with third-party service providers and ticketing systems (e.g., ServiceNow)
- Strong awareness and commitment to cybersecurity best practices
Requirements Summary
3-6 years of IT support experience, Bachelor's degree in computer science or related field, and experience in financial services industry preferred
