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American Express Global Business Travel
Technical Support Specialist-7
Join American Express Global Business Travel in Bangalore as a Technical Support Specialist-7. Leverage ServiceNow skills to provide end-user support, troubleshoot hardware/software, and manage incidents. Benefits include flexible perks, health insurance, and access to 20,000+ courses.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 11, 2025
Provide end user support in Amex GBT's Global technology environment, including desktop support, network administration, and telephony. Resolve incidents in a timely manner and escalate to the appropriate Information Technology Team.
Requirements
- Graduate with 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues
- Bachelor's degree in information systems or a related field
- ServiceNow ticket system experience
- Hardware/Software troubleshooting and repair skills
- Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange
- Understanding and experience with travel related/reservation systems
- Strong understanding of Cisco telephony system, VOIP, BES and general networking practices
Benefits
- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
- Travel perks
- Access to over 20,000 courses on our learning platform
Requirements Summary
4+ years of experience in desktop support environment, Bachelor's degree in information systems, and ServiceNow ticket system experience
