Technical Support Specialist-7

Provide end user support in Amex GBT's Global technology environment, including desktop support, network administration, and telephony. Resolve incidents in a timely manner and escalate to the appropriate Information Technology Team.

Requirements

• Graduate with 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues
• Bachelor's degree in information systems or a related field
• ServiceNow ticket system experience
• Hardware/Software troubleshooting and repair skills
• Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange
• Understanding and experience with travel related/reservation systems
• Strong understanding of Cisco telephony system, VOIP, BES and general networking practices

Benefits

• Flexible benefits tailored to each country
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources
• Travel perks
• Access to over 20,000 courses on our learning platform