Technical Support Specialist II

PagerDuty is looking for a Technical Support Specialist II to help resolve customers' technical challenges. The role involves providing excellent customer service, troubleshooting issues, and collaborating with engineering and Customer Success organizations.

Requirements

• 2 to 5 years of experience in technical support
• Basic concepts of REST API
• Cloud computing platforms (AWS, GCloud, ServiceNow, Azure)
• Automation workflows, monitoring, and scripting tools used in enterprise operations
• Authentication and security processes
• Enterprise communication implementations (slack, ms teams, etc)
• Experience resolving customer issues using multiple tools
• Hands-on product technical support experience with Enterprise Software and SaaS solutions
• Excellent written communication, work ethic, and attention to detail
• Excellent customer service skills and understanding of customer communication
• Adaptive mindset, eager to learn new product suites
• Excellent investigation skills, and interest in solving unique issues
• Fluent English
• Availability to go to the office once a week

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave
• Paid volunteer time off
• Company-wide hack weeks
• Mental wellness programs