Technical Support Specialist (IT Support Specialist)

Paugo recruiting agency is seeking a Tech Support Specialist to provide timely technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases. The Specialist ensures customers feel supported and that technical issues are resolved quickly and accurately.

Requirements

• Clear, empathetic communicator
• Strong problem-solving skills
• Comfortable working across multiple systems and tools simultaneously
• Calm and professional under pressure
• Detail-oriented with strong documentation habits
• Experience with ticketing systems (Zendesk, Jira, ServiceNow)
• Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS, Linux)
• Strong written and verbal English skills