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IceWarp Services, s.r.o.
Technical Support Specialist L1 → L2 (IceWarp Support Team) with Spanish language
Join IceWarp in Prague as a Technical Support Specialist (L1 to L2) with Spanish. Leverage ServiceNow skills to troubleshoot and support cloud solutions.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 13, 2025
IceWarp, a cloud-based communication solution provider, is seeking a skilled Technical Support Specialist (L1 to L2) with fluency in Spanish to resolve technical inquiries related to their servers and applications in Prague. The role involves communication with administrators, partners, and troubleshooting issues both internally and externally. It's a permanent contract with growth opportunities.
Requirements
- Knowledge of Linux (CentOS, RedHat, Rocky Linux)
- Knowledge of SQL and database concepts
- Basic understanding of network protocols
- Experience with helpdesk systems (Jira, Zendesk, ServiceNow)
- Basic understanding of network protocols
- Teamwork and communication skills
Benefits
- Growth opportunities
- Mentor support
- Modern tools
- Flexible environment
- Permanent contract
- Vacation days
- Personal days
- Language courses
- Office near metro B
- Team atmosphere
Requirements Summary
Knowledge of Linux/databases is needed, along with team work. Basic understanding of network protocols is also required. Experience with helpdesk systems is a plus
