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The Canada Life Assurance Company
Technical Writer (ITSM & ServiceNOW)
Join Canada Life as a Technical Writer in London, ON. Leverage ITSM & ServiceNow skills to create vital documentation. ITIL cert required. Competitive benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 5, 2025
The Technical Writer is responsible for designing, creating, and maintaining ITSM and ServiceNOW documentation, procedures, and job aids. They will work closely with process managers and governance leads to ensure timely and accurate documentation.
Requirements
- 2-4 years of ITSM hands-on experience
- Knowledge of core operational processes (Incident, Major Incident, Change, Problem, Knowledge, & Service Desk)
- ITIL V3 or V4 Foundation Certificate
- Hands-on experience with ServiceNow with demonstrated proficiency navigating the ServiceNow tool set
- Strong analytical and communication skills
Benefits
- Opportunity to work with a diverse and inclusive team
- Chance to excel in a dynamic and supportive work environment
- Competitive total compensation package
- Opportunity to be part of a strong and successful company that's trusted by millions of Canadians
Requirements Summary
2-4 years of ITSM experience, ITIL V3 or V4 Foundation Certificate, and hands-on experience with ServiceNow
