Techno Functional Consultant - L1

The Techno Functional Consultant - L1 position involves working with ServiceNow solutions, architecting, designing, and implementing scalable and maintainable solutions, and collaborating with business stakeholders to ensure solutions align with strategic goals and technical standards. The role requires strong hands-on experience with ServiceNow administration and development, excellent communication skills, and a deep understanding of ServiceNow modules.

Requirements

• Proven experience in architecting and implementing solutions on the ServiceNow platform
• Strong hands-on experience with ServiceNow administration and development (Flow Designer, Script Includes, Business Rules, UI Policies, etc.)
• Excellent communication skills, capable of translating complex technical concepts into business-friendly language
• Deep understanding of ServiceNow modules such as ITSM, CMDB, Discovery, Service Portal, and Integration Hub
• Experience with REST/SOAP integrations and third-party API interaction within the ServiceNow ecosystem
• Ability to work independently in a fast-paced environment, managing multiple initiatives
• Experience creating documentation and establishing development standards and best practices
• ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) preferred

Benefits

• Bridging the gap between project and support teams through techno-functional expertise
• Drive the end-to-end process from business requirement management to integration & configuration and production deployment
• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
• Support the solutioning team from architectural design, coding, testing and implementation
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon the implementation methodology
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
• Support on-site manager with the necessary details wrt any change and off-site support
• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet