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Wipro Limited
Techno Functional Consultant - L1
Join Wipro as a Techno Functional Consultant - L1 in Bengaluru. Leverage ServiceNow skills to design and implement solutions, ensuring alignment with business goals. 5-8 years experience and CSA certification required. Benefits include skill development and performance-based rewards.
Consulting
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
Configuration Management Database
Discovery
Governance, Risk, and Compliance
IT Asset Management
IT Operations Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
May 13, 2025
Work with Wipro as a Techno Functional Consultant - L1. Design, implement, and maintain scalable and maintainable ServiceNow solutions. Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards. Lead workshops, gather requirements, and translate business needs into scalable technical solutions.
Requirements
- Architect, design, and implement scalable and maintainable ServiceNow solutions
- Install, configure, and test new applications and features in a sandbox/dev environment
- Continuously explore ServiceNow’s latest capabilities, releases, and technologies to improve the platform and advise on best practices
- Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement
- Ensure data integrity, normalization, and reconciliation of discovery and inventory sources
- Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools
- Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures
- Establish and promote best practices for ServiceNow development, security, governance, and release management
- Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards
- Lead workshops, gather requirements, and translate business needs into scalable technical solutions
- Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions
- Troubleshoot complex platform issues and recommend long-term solutions
- Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency
Benefits
- CBR - 200K
- Opportunities for skill upgradation and competency building
- Deliverables based on performance parameters such as quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT, process optimization, reduction in process/ steps, reduction in no. of tickets raised
Requirements Summary
5-8 years of experience in ServiceNow, ServiceNow Certified System Administrator (CSA) required, Certified Implementation Specialist (CIS) preferred
