Technology Analyst

Consumers Energy is Michigan’s largest energy provider, seeking a Technology Analyst to assist in evaluating and implementing innovative technology solutions, conduct in-depth data analysis, and troubleshoot technical issues. The role entails collaboration with cross-functional teams, ServiceNow configuration, and providing guidance to lower-level team members.

Requirements

• Document and provide ServiceNow Platform guidance through processes and standards
• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions
• Identify opportunities for process improvement and automation within the ServiceNow platform, implementing best practices and optimizing workflows
• Create and maintain comprehensive documentation for ServiceNow configurations, customizations, and processes
• Provide training and support to end-users, ensuring they are proficient in using the ServiceNow platform effectively
• Design, build, distribute, and govern standard and custom/ad-hoc reports via reporting tools; generate and monitor reports
• Apply strong analytical skills to research, assess, design, implement, and support moderate complexity projects in partnership with Project Managers, Team Leaders and other SMEs to derive insights
• Contributes to system design, configuration, solution testing, debugging/troubleshooting of defects, creates detailed documentation and specification of technical solutions in scope of responsibility

Benefits

• Competitive compensation packages
• Medical, Dental and Vision
• 401k with company match
• Paid parental leave
• Up to 13 paid Holidays
• Paid time off
• Educational Assistance Program