.svg)
TELUS
Technology Analyst II - Incident Management Specialist
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 2, 2025
The TELUS Command Centre team is dedicated to providing 24x7 incident management support for data centre operations. They are a passionate and detail-oriented team composed of highly skilled analysts working collaboratively with internal and external IT teams to recover service, provide status updates, and implement training. This is a dynamic and fast-paced role within a growing team.
Requirements
- Post-secondary technical diploma/certification
- 3-5 years supporting IT infrastructure and services in large, complex Data Centre environments
- Strong understanding of ITIL v3/v4 framework
- Demonstrated ability to provide timely Incident Management support
- Excellent written and verbal communication skills
- Proficient in Microsoft Office suite
Benefits
- Comprehensive total rewards package
- Flexible benefits plan
- Career growth and learning & development opportunities
- Generous company match programs
- Pension and share purchase programs
Requirements Summary
2-5 yrs IT support exp., Post-secondary diploma. Strong understanding of ITIL v3/v4 & excellent communication. MS Office/Google Suite proficiency
