Technology Demand Manager

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The Technology Demand Manager will coordinate with Engineering, PMO, and other IT related teams to implement and provision infrastructure and systems necessary to support client or internal technology approved projects.

Requirements

• 3 years of experience in technical project management or service supervisory roles.
• IT related certifications (e.g. ITIL, Scrum, PMI certifications) are not required but a plus.
• Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel).
• Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance.
• Familiarity on network technology: MPLS, TCP/IP, VLAN’s and other Data Network technologies.
• Familiarity on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony.
• Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks.
• Excellent verbal, written, and interpersonal communication skills (Fluency in English is a MUST).
• Experience using knowledge base tools such as, but not limited to: Smartsheet, ServiceNow.
• Can adapt to changing work schedules and working hours.
• Strong problem-solving, decision-making, and analytical skills.
• Bachelor's Degree in Business, Computer Science, IS., IT., or equivalent training and experience.

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Inclusive environment and positive impact on the community
• Internal mobility and professional growth at all stages of an employee's career
• Supports People First culture