Technology Lead Scrum Master

We are seeking a dynamic and experienced Scrum Master to lead agile teams focused on delivering solutions on the ServiceNow platform.

Requirements

• Facilitate all Scrum ceremonies
• Coach team members on Agile principles and practices
• Promote a culture of continuous improvement, collaboration, and accountability
• Track and report team metrics to stakeholders
• Work with Development Lead & Platform Architect to ensure development efforts align with ServiceNow best practices and platform governance
• Support the implementation of ITSM, ITOM, HRSD, HAM, SAM, VRE, SPC and other ServiceNow modules as needed
• Work closely with Ameriprise LOB Product Owners to refine and prioritize the backlog
• Facilitate effective communication between technical teams and business stakeholders
• Manage cross-team dependencies and coordinate with other Scrum Masters and delivery leads
• Ensure timely delivery of features and enhancements with high quality and user satisfaction
• Identify and remove impediments that hinder team progress
• Drive adoption of Agile tools (Jira, ServiceNow) and ensure accurate tracking of work
• Support release planning and coordination across multiple ServiceNow environments
• Monitor and mitigate risks related to delivery timelines, scope, and resource availability
• Champion Agile practices across the organization and contribute to Agile Center of Excellence (if applicable)
• Mentor junior Scrum Masters and contribute to scaling Agile practices across teams
• Evaluate & track team capacity and ensure alignment of capacity to work demands
• Work with team leadership to ensure we don’t overcommit to work we don’t have the capacity to deliver
• Ensure compliance with internal policies, security standards, and audit requirements
• Maintain documentation of team processes, sprint outcomes, and lessons learned