Capital Group

Technology Service Excellence Associate

Join Capital Group in Irvine as a Technology Service Excellence Associate. Leverage ServiceNow to enhance user support, analyze data, and drive improvements. Competitive salary and bonuses included.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 16, 2025

Support service excellence initiatives by analyzing performance data, implementing operational improvements, and developing tools and processes that enhance user support services.

Requirements

  • Bachelor's degree or similar work experience with technical writing
  • Foundational understanding of ITSM tools such as ServiceNow, Tableau, or Power BI
  • Strong verbal and written communication skills
  • Analytical skills to identify opportunities for improving quality and usage
  • Attention to detail for content formatting, grammar, and usability
  • Ability to work well within a team and collaborate across groups

Benefits

  • Competitive base salary
  • Individual annual performance bonus
  • Annual profitability bonus
  • Retirement plan with 15% employer contribution

Requirements Summary

Bachelor's degree, ITSM tool knowledge, strong communication and analytical skills