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Capital Group
Technology Service Excellence Associate
Join Capital Group in Irvine as a Technology Service Excellence Associate. Leverage ServiceNow to enhance user support, analyze data, and drive improvements. Competitive salary and bonuses included.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 16, 2025
Support service excellence initiatives by analyzing performance data, implementing operational improvements, and developing tools and processes that enhance user support services.
Requirements
- Bachelor's degree or similar work experience with technical writing
- Foundational understanding of ITSM tools such as ServiceNow, Tableau, or Power BI
- Strong verbal and written communication skills
- Analytical skills to identify opportunities for improving quality and usage
- Attention to detail for content formatting, grammar, and usability
- Ability to work well within a team and collaborate across groups
Benefits
- Competitive base salary
- Individual annual performance bonus
- Annual profitability bonus
- Retirement plan with 15% employer contribution
Requirements Summary
Bachelor's degree, ITSM tool knowledge, strong communication and analytical skills
Apply now
Irvine
|
California
United States
Entry Level
In-Person
Full Time
67529-108046 USD/year
