Technology Site Lead - Executive Desktop Support

We are seeking a strong technical leader to manage customer experience and technology landscape at the Hudson Yards and Stamford offices. The ideal candidate will have experience managing vendor relationships and possess a high degree of project management skills to deliver services to end users without impacting business operations.

Requirements

• Five years of White glove support experience preferred, Minimum of 5 years of technical experience supporting desktop technologies
• Minimum of 3 years in a leadership role
• Strong vendor management skills
• Deep knowledge with ServiceNow and Excel to create in-depth reports to provide insight and change opportunities
• Outstanding customer service and communication skills, with the ability to build strong relationships with partners
• Excellent written skills to document new product technologies to the business, communicate effectively to stakeholders on issues status and solutions delivery timelines, communicate more broadly to the end users in a succinct manner
• Strong technical knowledge of Systems/Platforms (Active Directory, Intune, Microsoft, Cisco, ServiceNow, Nexthink), Hardware (Laptop, AWS Workspaces, Mobile devices, Peripherals), Operating System (Microsoft OS, MacOS, iOS, Android OS)

Benefits

• Contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues
• Skill-building, leadership development and philanthropic opportunities